Technical Support

Contact Support

Contact us in the app: Open Reelio, go to Settings, select Feedback, and use Online Feedback to submit an issue, feature request, or privacy request.

When submitting feedback or contacting support, include the Reelio version, iOS version, device model, steps to reproduce, and screenshots when helpful. Do not send passwords, private files, payment information, or content you do not have the right to share.

Common Issues

A page does not load

Confirm that your network is available, reload the page, and try another network if appropriate. Website availability, login requirements, regional restrictions, and security policies are controlled by the website, not Reelio.

Saving a webpage entry fails

Confirm that the webpage is accessible and that you have permission to access it. Reelio saves the webpage address and related metadata for later access; it does not create an offline copy of the webpage. Reopening the entry requires a network connection and the original webpage to remain available. Availability can depend on website permissions, network conditions, login state, and changes made by the website.

Saving to Photos fails

Open iOS Settings and confirm that Reelio has the necessary Photos permission. If access is disabled or limited, importing or saving media may fail.

Local-network transfer is unavailable

Keep both devices on the same trusted Wi-Fi network and allow Reelio to access the Local Network in iOS Settings. Workplace, public, or campus networks may isolate devices. Stop the transfer server when you finish and do not share its address outside your trusted network.

Face ID or Private Space does not unlock

Confirm that Face ID / Touch ID is configured in iOS and enabled in Reelio's privacy settings. Keep your Reelio passcode secure. Local data may not be recoverable if access credentials are lost and no permitted backup exists.

Playback fails

Confirm that the file still exists and uses a supported format. Corrupted, encrypted, incomplete, or unsupported media may not play. Try opening another local file to determine whether the issue is file-specific.

Data and Privacy Requests

You can delete local files through Reelio's available controls, clear supported local data, or uninstall the app. To request access, correction, or deletion of information submitted through support or online feedback, submit a "Privacy Request" through in-app feedback. We may need limited information to verify and process the request.

App Store Review Contact

Apple App Review can use this page to verify technical support, legal pages, privacy disclosures, or current app behavior.

Review contact email: 17874643881@163.com